Shipping & Delivery Policy

Shipping Destinations

We currently ship to:

  • United States (including Hawaii and Guam).
  • United Kingdom (via Passport Shipping for orders under £135)
  • Canada, Australia, France, Italy, Germany, and Ireland.
  • Worldwide through iHerb for unsupported regions

Processing Time

  • Orders typically process within 24 hours, but high demand may extend this to 2–3 business days 1.
  • International orders: Allow 1–2weeks for delivery. Deliveries to Hawaii, Guam, and Australia may take up to 15 business days

Shipping Options & Costs

  • U.S. Orders:
    • Free Standard Shipping on orders $50+ (calculated at checkout).
    • Expedited Shipping: 2-day air available for faster delivery
  • International Orders: Rates vary by destination. We select the most reliable carrier for your location

Order Tracking

  • Tracking numbers are emailed once your order ships. Use:
    • Our order portal or 17TRACK (supports 2,400+ carriers)
    • Check “My Orders” in your account or contact support for assistance.

Delivery Issues

  • Marked as delivered but missing? Email us immediately at sale@officiallemmelive.com.
  • Delays? International shipments may face customs hold-ups. We’ll help resolve these promptly

No Returns/Exchanges

Due to strict quality control, we cannot accept returns or exchanges for products that have left our warehouse. Exceptions:

  • Defective items: Contact support for replacements
  • GLP-1 Daily™ (U.S. only): 1-bottle purchases qualify for a money-back guarantee (minus a $9.99 fee)

International Restrictions

  • Canada/Australia/New Zealand: Limited to a 90-day supply per order (e.g., 3 bottles of 60-count gummies with a 2/day dose)

Contact Us

For urgent shipping inquiries: